Experiencing problems with Email ?

 

If you are having trouble Sending and Receiving E-mail, please check the following settings before contacting us for support.

 

The instructions below are for Windows Mail. You should be able to easily adapt these for Microsoft Outlook or Outlook Express, or whatever Mail Client you are using.

 

PROBLEM 1 - Cannot send or receive Mail

 

Before beginning, check that your internet access is functioning. If you also have a website hosted with pivot+design, then also try accessing that website. If your internet is not working, contact your ISP for support. If your internet is working, but your website does not appear, then our server may be experiencing temporary downtime. Please allow up to 1 hour, and then check your website again. If it is still not functioning, then email us using the contact button above.

 

If BOTH your internet and website are functioning, then the next step is to check your mail settings.

 

1. Open your Mail Client (your Email program ie. Windows Mail)

 

2. Open your mail settings.

 

 

3. Select your email account and edit the properties

 

 

4. Select the servers TAB to access your emails server connection settings

 

 

5. Check all of the settings listed below. Under Incoming and Outgoing mail settings, substitute mydomain.com.au with your domain settings, but leave mail. in place. Under the email user name, substitute your email account but make sure you use the + sign between your user name and domain, rather than the @ sign.

 

 

6. Click Apply or OK to save the settings and try sending and receiving your mail.

 

If you still unable to send or receive Email, then it is possible that the mail server is down, but the web host is still functioning. Click on the contact button above to advise us of the problem.

 

PROBLEM 2 - I cannot send mail, or my mail is being rejected.

 

The most common cause of this problem is the result of ISP BLOCKING. This occurs when your ISP notices a large amount of incoming mail, being sent from a shared IP address. The ISP presumes that this excess in mail is being caused by SPAM, but it usually occurs because a number of people using the shared IP are using the same ISP- the result is that the IP address is blocked. This problem will sort itself out, as your ISP will be notified and the IP address will be unblocked. However this can take a number of days to occur. So below is a work around for this problem.

 

Solution 1 - Contact your ISP or visit their website to obtain their outgoing mail server settings. Then using the same steps as above access your mail accounts server settings and change the Outgoing mail setting to your ISPs outgoing mail server. Finally make sure you uncheck the server requires authentication box.

 

 

Solution 2 - Purchase your own dedicated IP address. This way only the mail you receive is directed via your IP address. You can contact us by clicking on the contact button above to discuss the purchasing & pricing of a dedicated IP address.

 

If after checking the above, you still cannot send email, then please click on the contact button in the menu above.